Introduction
I look back on last year with pride in our achievements. We’ve reached - or closed in on - some major
milestones, extended our services and won significant new business.
It was a year in which we helped 15,000 people, who faced barriers to work, to change their lives by
helping them gain a job.
On one hand we’ve continued to be out in some of the most deprived communities working to make
change. On the other, we’ve been in Whitehall, the Scottish Parliament and the Welsh Assembly
working equally passionately to help establish better economic and social policy that addresses the
‘have nots’ in our society.
While we have not fully achieved our original profit targets for the year, we have still continued
to invest in our people and our infrastructure.
We have also donated £250,000 to the Links
Foundation so it can continue to support valuable local community initiatives. When you consider the
positive effects our activities have, not just on those we help into a job, but also on their
families, friends and communities, you will understand the pride we all feel in our achievements.
That said, we’ve never been an organisation to reflect for too long on past achievements. Our
primary reason for developing far wider-reaching solutions is to have even more impact on more
people’s lives in years to come. We believe in partnership and work closely with people in the heart
of the community to meet their needs.
This year we have been working more extensively in nurseries, schools, family and community centres and
in prisons, meeting the needs of some of the most vulnerable people in society. This means we are better
placed to help people improve their skills and move into jobs with a real future, one of the best ways
of tackling poverty.

Thank you for reading this review, I hope if you are an active stakeholder you will share our pride
in what we are achieving together. If you are not, then it may encourage you to get to know us
better and join with us in our mission to ‘change lives, create futures’.
Keith Faulkner CBE FRSA
Managing Director